1. Voice Mail
- At P&W the phones are staffed from 9:30AM - 4:30PM EST Monday
through Friday so you always reach a knowledgeable live
person. While other dealers use voice mail, or even worse,
an answering machine, at P&W you talk to a live person every
time you call.
- At P&W we have
standardized pricing that is published on our web site for
everyone to see. Other dealers will "make up" a price for
each customer based on how much they think they can charge
3. Invoice Shock
- At P&W we have flat rate repair pricing rather than "time
& materials". This shows you the exact amount before the
4. Ten Years
- This is how long we have been in business. Other dealers
come and go, we are here to stay. Will you have a problem
with your product 6 months from now? 3 years from now? If
so, we will still be here for you.
5. One Man Band
- At P&W we have sales people to sell products, technicians
for service, staff for billing & shipping. Other dealers may
have a receptionist to answer the phones (if you're lucky)
and one guy to do everything else. This leaves you at the
mercy of one person.